Important notice to residents

Main communication channels are changing

As residents are aware The Houghton makes use of a bulk SMS system, My Estate Life and Email to communicate to residents. SMS and My Estate Life have been the two emergency communication methods used to communicate Power, Water and Lift outages. This method will change from Friday the 6th of May 2022. My Estate Life will be the main method of communication and notification to residents. SMS will only be used for in case of emergencies for example fire..

Below is a breakdown of what to expect on each of these communication channels:

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SMS

Emergency communication only.

eg. Fire, Security matters

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My estate life

Main communication channel that will be used.

power outages
water outages
lift break downs
news and other communication
emergency communication

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Email

Maintenance type communications from the Management and Facilities Offices to specific residents.

lift servicing
pluvial and gutters cleaning
window washing by rope access
ad-hoc and general news
newsletters and notices

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Those residents that are not yet using My Estate Life are requested to download the app as soon as possible by using the guide below. Once you have downloaded the app to your phone and registered, the Management Office will receive an email to approve your profile.

Once you are approved you can now also use the following wonderful features the My Estate Life offers:

Pre-clear your visitors
Contact numbers for services and facilities offered to Houghton residents
Emergency button with a built-in panic button linked to the security control room and contact details for emergency services
Log Support tickets for Management or Facilities
Download Body Corporate documents and forms
Newsboard
Inbox where you will find all of your notifications

Please feel free to contact the Management Office for more information.

My Estate Life Download Guide

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how to communicate with the management office?

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Landline

011 034 2380 (During office hours)

After hours emergency:
082 601 4767 (Michelle)
083 938 2251 (Elanie)

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Management Office Whatsapp Line

Please note that The Houghton Management office has a dedicated Whatsapp line. It is being monitored during office hours.

Please add the following number to your contact list to make communicating with the Management Office even easier.

081 747 6103

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Email

admin@thehoughton.com
(Administration)

elanie@thehoughton.com
(Estate Office Manager)

michelle@thehoughton.com
(CEO)

cofacilities@thehoughton.com
(Facilities and Maintenance)

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