important notice to residents!

Main communication channels are changing

As residents are aware The Houghton makes use of bulk SMS system, My Estate Life and Email to communicate to residents.  SMS and My Estate Life has been the 2 emergency communication methods used to communicate Power and Water issues and Lifts being out of order.  This system will change from Friday the 6th of May 2022.  My Estate Life will be the main point of communication and notifications to residents.  The SMS will only be used for extreme emergencies like fire for example. 

Below is a breakdown of what to expect on each of these communication channels:

• SMS - Emergency communication only (eg. Fire, Security issues)

• My Estate Life – Main channel that will be used
  • power failures
  • water outages
  • lift break downs
  • any other emergency messages
  • news and other communication
• Email - Maintenance type comms from the Management and Facilities Office to specific residents.
  • lift servicing
  • pluvial and gutters cleaning
  • window washing by rope access
  • ad-hoc and general news
  • newsletters and notices

Residents are requested to please download the My Estate Life app as soon as possible by using the guide below.  Once you downloaded the app to your phone and registered the Management Office will then get an email to approve your profile.

Once you are approved you can now use the following wonderful features the My Estate Life offers:

• Pre-clear your visitors
• Contact numbers for Services and facilities offered to Houghton residents
• Emergency button with a built-in panic button and contact details for emergency services
• Newsboard and Inbox where all your notification will go to
• Log Support tickets for Management or Facilities
• Download Body Corporate documents and forms

Please feel free to contact the Management Office for more information.

Phase 1-3 Painting project update

The team is progressing well.  The team is still busy at the end of the H7 building by core M and N golf course side and street side.

We ask residents to keep checking the painting and work done on their balconies and advise the facilities team if there are any issues. They will then send the teams back to assist.

Lastly, look out for core-related emails from cofacilities@thehoughton.com as they will keep sending out core-specific communication, requests, and dates when the team will move to the next cores.

Fishing in the dams on the golf course on Mondays

The Houghton Golf Club communicated the Residents Restrictions and Permissions when entering the golf course.  They noted that residents are allowed to fish on a Monday in the golf course dams.  But its important to note that it is on a "catch and release" basis and residents are NOT allowed to fish in the 12th or 7th dam because of the lining at the bottom of the dam.  Any other dam will be fine.

Thank you!